Customer Service Training Blog

Welcone to our mini journal about customer service training.

This will let you know when any new pages appear,when we've added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training.

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Developing a Customer Service Culture

Developing a Customer Service Culture; how the attitudes of senior managers and reward impact customer service

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Retail Customer Service Training

Retail Customer Service Training; how to help your customers in store

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Customer Service Training Video

In Tune Customer Service Training Video; very simple, easy to use, very effective

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We're on facebook

We've just added a Facebook Page.

Please stop by and like. If you follow us, you'll be able to see when we add new exercises and material to the site.

Look forward to seeing you there.

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Customer Service Charades

Customer Service Charades; another game with purpose for you to use in your customer service training

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Extraordinary Customer Service

Extraordinary Customer Service; how can you set yourself apart from your competitors?

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Telephone Game

Use the Telephone Game in your Customer Service Training

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Customer Service Training Games Alphabet

Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions

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call center customer service training

The Challenges of Call Center Customer Service Training, Its Importance & Some How To Suggestions

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exceptional customer service training

Use this page to find and showcase examples of exceptional customer service training.

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Customer Service Training Newsletter

Subscribe to Deliver; the customer service training newsletter from customer-service-training-helper.com

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Great Site - thank you

I've just spent a good 20 minutes looking at the site, and I've bookmarked to come back. There's a lot of sensible advice, and I'm looking forward to

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phonetic alphabet

The Phonetic Alphabet helps Ensure Accuracy when Dealing with Customers over the Telephone

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Customer Service Training Icebreaker

Customer Service Training Icebreaker -free icebreakers to use in your training sessions. Really useful for customer service training.

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What makes a good trainer?

What makes a good trainer? What makes a great customer service training session?

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customer focus

Customer Focus; develop customer focused behaviors in your customer service training.

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dealing with difficult customers

dealing with difficult customers, a key skill - ideas and resource for your customer service training

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Random Acts of Kindness

Random Acts of Kindness can be a great way to engage your employees & make customers your fans.

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Customer Service Infographic

Customer Service Infographic; Use this Handy Illustration of Key Customer Service Statistics in your Customer Service Training

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Customer Service Slogans for you to use

Customer Service Slogans for you to use in your customer service training or to help in your customer service week activities

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customer segmentation

What is Customer Segmentation? How it can help you develop and improve your customer experience

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Taking notes on a flipchart

Tips on Taking Notes on a Flipchart during Training Sessions

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training activity good impressions

Training Activity Good Impressions; creating the right impression for your customers, patients or guests

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what is customer service?

What is Customer Service. Our Definition of Customer Service to Help You Focus and Improve Customer Service

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Customer Service Training Tips Opening a Training Session

Customer Service Training Tips Opening a training session to get the best possible start

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customer service training tips preparation

Customer Service Training Tips Preparation - preparing for a successful training session

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Customer Service Training Business Case

info on putting together a Customer Service Training Business Case

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Customer Service Training Tip

Nine of the most useful Tips for effective Customer Service Training

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Telephone Skills

Telephone Skills is a Key Part of Customer Service Training for Call Center Agents. What Skills are Required for Good Call Handling?

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New Look

We hope you like the new look of Customer Service Training Helper.

We're working on revamping the site, so come back soon and see the changes we're making.

customer service training games,

customer service training games to energise or break the ice during your customer service training

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Telephone Manners

Telephone Manners and the Importance of Telephone Etiquette in Contact Centres

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Setting Goals

I really want to set up some measurable goals my Guest Service team can focus on. The only one I can really think of is setting a target number where the

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New to this!

I am in the process of starting a customer service training facility... Where do I begin?

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Customer Service Week

Customer Service Week; Celebrate the purpose of the work that you do helping customers

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Good Service is about meeting the needs of your customers and your own company

Stage 1 - Define Customer Service The ability to meet your customers needs in the most efficient and cost effective way Stage 2 - Who are your customers?

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My Blue Blouse

I was in an outlet store in the USA, Banana Republic. I tried on what was the only shirt in the shop in a particular shade of blue. It was a size too small,

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What makes good training material?

What makes good training material? Good Design with your Outcomes in mind; Our Tips to Preparing Customer Service Training Material

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quotes about learning

Useful quotes about learning to help you with your training material. Useful for any training or teaching.

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customer service training what should it include?

customer service training, detailed explanation of what your customer service training should include

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Ice breaker games to help start your training

Free ice breaker games to help your customer service training event start positively

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Customer Retention Statistics

Customer Retention Statistics: What they Mean, and How to Calculate your Customer Retention Rate

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Bad Customer Service

bad customer service experiences for you to explore in your customer service training.

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Using Customer Service Quotes in your Training

How to Use Customer Service Quotes in your Training.Ideas to improve customer service training

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Using Ice Breaker Games

Using Ice Breaker Games Wisely, tips, hints and icebreakers to include in your customer service training

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Great Customer Service Training has to be Real

For customer service training to make a difference in the workplace and to customers it has be realistic for the trainees. Often trainers come into our

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Customer Service Quotes

Here's a thought for the day.

Unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course,but innovation is no substitute for being in touch, either.
Steve Ballmer CEO Microsoft

What will you do to today to help put yourself in touch with your customers?

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He offered to help with her slippers

My mum ( in her 70's ) has just had a knee replacement operation. Unfortunately I am 200 miles away and recovering from major surgery of my own, so I

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icebreaker games to get your training started

Here is another in our series of free icebreaker games, to help you start your training effectively.

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Find more customer service training ideas by clicking on the links below

Customer Service Training News

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