Customer Service Training BlogWelcone to our mini journal about customer service training. This will let you know when any new pages appear,when we've added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training. To subscribe to the customer service training blog (no e-mail necessary), right-click on the orange RSS button (see the buttons to the left) and then paste the URL into your RSS reader. Or click on the My Yahoo! button or My MSN or Add To Google button if you use those. Not sure what rss is all about? Then click on the "what's an RSS feed?" link left, to find out more information My experience as a trainerI train as part of my role within my company and have run many training sessions over the last 10 years or so. I think a good trainer needs to be well Permalink -- click for full blog post "My experience as a trainer" Patience and a Dose of RealityToo often the trainer tries for perfection. The results is a person that seems like a company man or company woman. So much of customer service has gone Permalink -- click for full blog post "Patience and a Dose of Reality" Training ExpertiseRecently for the past 4 years I worked with a major retailer in Canada, and had one of the better trainers I have experienced. Some of the key qualities Permalink -- click for full blog post "Training Expertise" Good trainer welcomes questions and respects your individualityA good trainer welcomes questions and turns them into a thinking exercise for the group. Everyone has their own way of resolving problems, and everyone The best hospitalityWe've just returned from an amazing trip, and have received some of the best and worst customer service ever. Let's stick to the positives. Our holiday Permalink -- click for full blog post "The best hospitality" Customer service weekCustomer service week, Celebrate the purpose of the work that you do with customer service week. Permalink -- click for full blog post "Customer service week" Bad Customer Service OnlineI purchased a product online which had a 90 day guarantee. If I did not like it for any reason at all, I could return it. Well, I did not like it after Permalink -- click for full blog post "Bad Customer Service Online" Don't take it personallyI was working as a Secretary for a Government Education Department. The other Secretary in the office was the Customer Service Director's assistant. Permalink -- click for full blog post "Don't take it personally" Walk the talkI've delivered and attended several training courses over the years. The best trainers are those that can connect with the people attending the course, Permalink -- click for full blog post "Walk the talk" Its FabulousI have read through the materials on your site and I think its really very good to those people delivering the training. Its tackles the real issues. Permalink -- click for full blog post "Its Fabulous" Great siteHi I just wanted to say thanks for a great site. I've just spend 20 minutes here, and found some really useful tips and exercises which I am going to Permalink -- click for full blog post "Great site" Your FeedbackYour Feedback, let us know what you think of customer-service-training-helper Permalink -- click for full blog post "Your Feedback"
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