Welcone to our mini journal about customer service training.
This will let you know when any new pages appear,when we've added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training.
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Developing a Customer Service Culture; how the attitudes of senior managers and reward impact customer service
Retail Customer Service Training; how to help your customers in store
In Tune Customer Service Training Video; very simple, easy to use, very effective
We've just added a Facebook Page.
Please stop by and like. If you follow us, you'll be able to see when we add new exercises and material to the site.
Look forward to seeing you there.
Customer Service Charades; another game with purpose for you to use in your customer service training
Extraordinary Customer Service; how can you set yourself apart from your competitors?
Use the Telephone Game in your Customer Service Training
Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions
The Challenges of Call Center Customer Service Training, Its Importance & Some How To Suggestions
Use this page to find and showcase examples of exceptional customer service training.
Subscribe to Deliver; the customer service training newsletter from customer-service-training-helper.com
I've just spent a good 20 minutes looking at the site, and I've bookmarked to come back. There's a lot of sensible advice, and I'm looking forward to
The Phonetic Alphabet helps Ensure Accuracy when Dealing with Customers over the Telephone
Customer Service Training Icebreaker -free icebreakers to use in your training sessions. Really useful for customer service training.
What makes a good trainer? What makes a great customer service training session?
Customer Focus; develop customer focused behaviors in your customer service training.
dealing with difficult customers, a key skill - ideas and resource for your customer service training
Random Acts of Kindness can be a great way to engage your employees & make customers your fans.
Customer Service Infographic; Use this Handy Illustration of Key Customer Service Statistics in your Customer Service Training
Customer Service Slogans for you to use in your customer service training or to help in your customer service week activities
What is Customer Segmentation? How it can help you develop and improve your customer experience
Tips on Taking Notes on a Flipchart during Training Sessions
Training Activity Good Impressions; creating the right impression for your customers, patients or guests
What is Customer Service. Our Definition of Customer Service to Help You Focus and Improve Customer Service
Customer Service Training Tips Opening a training session to get the best possible start
Customer Service Training Tips Preparation - preparing for a successful training session
info on putting together a Customer Service Training Business Case
Nine of the most useful Tips for effective Customer Service Training
Telephone Skills is a Key Part of Customer Service Training for Call Center Agents. What Skills are Required for Good Call Handling?
We hope you like the new look of Customer Service Training Helper.
We're working on revamping the site, so come back soon and see the changes we're making.
customer service training games to energise or break the ice during your customer service training
Telephone Manners and the Importance of Telephone Etiquette in Contact Centres
I really want to set up some measurable goals my Guest Service team can focus on. The only one I can really think of is setting a target number where the
I am in the process of starting a customer service training facility... Where do I begin?
Customer Service Week; Celebrate the purpose of the work that you do helping customers
Stage 1 - Define Customer Service The ability to meet your customers needs in the most efficient and cost effective way Stage 2 - Who are your customers?
I was in an outlet store in the USA, Banana Republic. I tried on what was the only shirt in the shop in a particular shade of blue. It was a size too small,
What makes good training material? Good Design with your Outcomes in mind; Our Tips to Preparing Customer Service Training Material
Useful quotes about learning to help you with your training material. Useful for any training or teaching.
customer service training, detailed explanation of what your customer service training should include
Free ice breaker games to help your customer service training event start positively
Customer Retention Statistics: What they Mean, and How to Calculate your Customer Retention Rate
bad customer service experiences for you to explore in your customer service training.
How to Use Customer Service Quotes in your Training.Ideas to improve customer service training
Using Ice Breaker Games Wisely, tips, hints and icebreakers to include in your customer service training
For customer service training to make a difference in the workplace and to customers it has be realistic for the trainees. Often trainers come into our
Here's a thought for the day.
Unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course,but innovation is no substitute for being in touch, either.
Steve Ballmer CEO Microsoft
What will you do to today to help put yourself in touch with your customers?
My mum ( in her 70's ) has just had a knee replacement operation. Unfortunately I am 200 miles away and recovering from major surgery of my own, so I
Here is another in our series of free icebreaker games, to help you start your training effectively.