Developing competence

Doing it Right

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Developing competence is a four phased process worth bearing in mind when you are developing the skills and competence of people, this useful model is worth thinking about.

Originally described as the four stages of learning any new skill, the process has four stages

  • Unconscious Incompetence

  • Conscious Incompetence

  • Conscious Competence

  • Unconscious Competence

    In skills training it is useful to sketch out this model, so that people can understand how they are learning the skill, and which stage they are at in the model.

    It can also help them think through their action plans after the training, based on where they get to in the training ( hopefully conscious competence )

    Here's the four stage process in full

    Unconscious incompetence
    The individual neither understands or knows how to do something.

    Put simply they don't know they are doing something wrong or that there is a better way.

    They are unlikely to recognise the gap in skills or have a desire to address it because they don't see it as a problem.

    Crucially no-one may have pointed this out to them - they may never have received feedback or training in this skill.

    Conscious incompetence
    Here, while the person does not understand or know how to do something, they recognise the gap but are unsure how to do something about it.

    You are likely to notice a reaction in skills training here, when someone has taken on a learning point, tried to put into practice, and haven't managed it. They are recognising or are conscious of their incompetence in the subject / skill area.

    This model is really useful here, because if you explain it well and in time, it helps people to stop beating themselves up.

    Conscious competence
    Here, the person knows how to do something, they understand what they are doing, or they are consciously applying the skill.

    They will need to concentrate fully to demonstrate the skill or the knowledge, as they are still internalising their learning.

    This is a point that you want to get to on a training course.

    However, because it requires repetition and concentration to move to the last phase, you will need to build in support and follow up to get lasting results.

    Unconscious competence
    Now the individual has been given the opportunity to practice ( either in training or in the workplace ) that they have formed a habit and they can perform the skill easily without thinking too deeply about it.

    He or she can also teach it to others. In fact a great way of internalising a skill is to teach other people.

    If you liked this page on Developing Competence, you may also find this useful

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