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Bad customer service

Exploring a bad customer service experience can be a great way of making your customer service training real and relevant.

Which is why we've created this page for you to upload your poor customer service experiences. So go on vent, other people can learn from them your experiences, just don't name any company...we don't want to be sued.

If you like this site, have benefitted from any of the customer service training material which is here for you to use, or its tips and ideas on running your training sessions then why not pay it forward by submitting your experience.

And if you've had a good customer sevice experience then there is a page for you here as well.

Bad Customer Service Experience

Have you had a bad customer experience which other people can learn from? Share it here.

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Click here to see the rest of the form and complete your submission.

What Other Visitors Have Said

Click below to see contributions from other visitors to this page...

Customer Service? What customer service?
My business requires that I travel to visit clients so four months' ago I purchased a bluetooth sat nav to enable me to do this and be able to use my mobile ...

Failure to communicate Not rated yet
Having had a number of parcels wrongly delivered to my address (they were taken in by a neighbour). I tried to get somebody to collect them, having tried ...

Customer Service - they only want our money! Not rated yet
We have a shop, and purchased an expensive till system to help us manage our business, stock, finances and website.

It works well for us, and we've ...

Don't take it personally Not rated yet
I was working as a Secretary for a Government Education Department. The other Secretary in the office was the Customer Service Director's assistant.

I ...

Their hold music says it all Not rated yet
I've just received a phonecall from a well known global credit card provider, immediately asking me for personal information.

Now with identity fraud ...

Bad Customer Service Online Not rated yet
I purchased a product online which had a 90 day guarantee. If I did not like it for any reason at all, I could return it.

Well, I did not like it after ...

Customer service from a faulty airport purchase. Not rated yet
I was traveling through an Airport and saw a nice net book that had a great price compared to others. I believe it was a promo sale or something.

Me ...

We're also interested to hear what you think makes great customer service training, and you can tell us here.

How to use bad customer service experiences in your training sessions

Our experience as customers can bring about a lot of fury ( my mum in her 70's still wont shop in a particular store because she saved for a bike as a teenager, went to buy it, and they couldn't take it out of the window - don't get her started on that one )so as a trainer you need to control the conversation carefully so that it doesn't become a free for all.

Ask for bad customer experiences, and then explore some in detail:-

*what made them so bad?
*how did that make you feel?
*what could they have done differently?
*what was the consequence to that - how much custom did that organisation lose?
*what can we learn from that?
*what do we need to make sure that any customers we deal with don't feel like that?

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