25 Skills for Excellent Customer Service

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25 skills and attributes for Excellent Customer Service

1. Listening

2. Positivity

3. Great Communication Skills

4. Getting it right

5. Keeping your promises

6. Problem Solving

7. Patience

8. Confidence

9. Calm under pressure

10. Helpfulness


12. Perspective

13. Friendly

14. Learning from mistakes

15. Caring

16. Goes the extra step

17. Understand people

18. Accuracy

19. Stamina

20. Complaint Handling

21. Does the right thing

22. Builds rapport

23. Uses voice well

24. Uses words well

25. Customer focus

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