Customer Service Training Activities

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Welcome to the section devoted to all the training activities, games, exercises and icebreakers you can use to strengthen your customer service training.

Remember not everyone loves games, so choose them carefully and don't overdo them, but there's no better way to bring energy and fun to your training sessions and team meetings.

For more information about people's preference, have a look at our page on Learning Styles.

Having said, that we're building a resource for you, which is full of ideas and exercises to put into your trainer's toolbox, so that you always have something to hand when you need them.

The ideas here are quite generic, because we know our visitors come from a wide range of industries; from healthcare to hospitality, from retail to contact centers.

Develop and customise them, so that they are more relevant to your organization or business.

Where possible, we'll let you know whether the activities are suitable for those who deal with customers face to face or by telephone.

Enjoy.

Make the training fun, but don't forget the important stuff - the learning.

Customer Service Training Activities - Useful icebreakers

True or False

A good icebreaker for people who meet regularly

Guess the Question

A fun low risk activity to get people sharing information


Finding Common Ground

A useful meeting icebreaker

The Best Thing

create a positive state


Which Do You Prefer?

An icebreaker and a good energizer - good for induction or on-boarding


Energizers

Fruit Salad

No prep needed!

Which Do You Prefer?

Good to get people moving


Customer Service Training Games

Alphabet

No prep - easy effective exercise or game

Customer Service Bingo

Bring your roleplays to life with this exercise - Download your bingo card templates


Customer Service Charades

Download your pack of cards to make this exercise easy to run

Fists **

Good for persuasion & communication skills training. Easy to use, no prep required.

Just a minute

A classic, but a good one. Build confident communication skills

Quick Thinking

Build the listening and quick thinking muscles in your team

Telephone Game

Simple, effective, energizing for the participants

Customer Service Training Activities

Customer Focus

What's it like to be a customer of your organization?

Good impressions

Short or longer version - two activities here


Phonetic Alphabet

Play games to minimise mistakes and improve accuracy

Why not use activities in your team meetings?

They are a great way to bring energy and life to your monthly meetings. The right activity can engage the team, remind them of key things that are important to your organisation, and build their communication skills as well.


Find more customer service training ideas by clicking on the links below

Customer Service Training News

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In Tune Customer Service Training

Customer Service Training Activities - free for you to use

Good First Impressions

Customer Focus

Body Language

Games

Alphabet

Customer Service Bingo

Customer Service Charades

Fists**

Just a Minute

Quick Thinking

The Telephone Game

Icebreakers

Finding Common Ground

Guess the Question

The Best Thing

True or False

Energizers

Fruit Salad

Which do You Prefer?