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Putting together a good Customer Service Training Business Case can take time, the good news is: Good Customer Service Training is good for Business
Good Customer Service can differentiate you from your competitors, especially if you are selling a commodity that can be bought easily or readily elsewhere.
You can protect price more easily if you offer great customer service.
You can retain and grow the spend of your existing customers, fighting off your competitors.
Firstly, you'll need to calculate the costs of your training. Things to include might include
Let's say your figure comes to £10,000. You need to demonstrate that the business or organization will benefit by at least £10,000 in order to justify the expenditure and the business to see a return on investment. Here's a couple of ideas to help you put forward your business case
If you are using an external training provider ask them for case studies and testimonials which demonstrate the benefits of the training, and the return on investment usually achieved. They will be happy to help as this will showcase their talents.
The old adage turnover is vanity and profit is sanity.
Any senior decision maker will be looking to ensure that the amount invested in training will deliver at least the same amount back in profit - not turnover.
Use these links to look at some of the real benefits that will help your customer service training business case.
Find more customer service training ideas by clicking on the links below
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