This Thomson Airways and Travel Agents customer service training video.
Don't click away if you're not a travel agent. This is a great video for helping people see the difference they make when they are interacting with customers.
Why not use this video to help connect your team to what they do for customers.
Generate a discussion about what they really do for customers. From delivering their dream holiday, to helping with a celebration meal, to helping people keep in touch, to helping people stay connected.
Customer engagement helps with employee engagement, and engaged employees help customers. Win Win.
This really brings home the difference little behaviours ( and the dark forces of a form or computer system ) can make to the customer and their experience.
And it's well acted, believable.