Home > Customer Service Training Material > Training Activities Body Language
This is an old one but a good one.
If you are training people who work face to face with customers, this is a great exercise to include in your customer service training material - it makes the point of the importance of positive body language powerfully.
Face to face customer service personnel, understanding the power of body language.
Developing the confidence of the trainer
Length - 2 minutes
What you need
Practice - Remember the sequence of the actions you need to take below. You need to be familiar with these actions and well-practiced doing them. If you hesitate or lose track it will be more difficult to get people to follow you so easily.
Explain that you are going to give a series of instructions which you'd like everyone to follow.
As you state the actions, make sure you do them too:
-touch your nose
-wave at everyone
-cross your arms
-clap your hands
-pay yourself on the back
-touch your forehead!! but as you say this last instruction touch your nose
You'll see that the group will follow your non-verbal cue over your verbal instruction.
This links nicely to first impressions work and body language when dealing face to face with customers.
Here's another exercise on creating a good impression
which you might like to use after this exercise. This also focuses on creating a good first impression and body language plays a huge part in that impression.
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