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Several of you have contacted us asking for a newsletter keeping you up to date when extra pages are added to www.customer-service-training-helper.com or when we have an opinion on something topical and customer service or training related.

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More Customer Service Training Tips

Tell us your training challenges - our agony aunt is here to help

Putting together a business case for training

Preparing for a training session

Get your training off to a good start

Using roleplay and simulations to help learning

Learning Styles

Developing Competence

Overcoming resistance to your training messages

What makes exceptional customer service training?

What does it take to be a good trainer?

Taking notes on a flipchart

Motivational Music

How to use customer service quotes in your training