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Customer Service Training Challenges, let's face it, we all have some.
Our Customer Service Training Agony Aunt is here to help.
From being asked to deliver more with a smaller budget, to actually getting people away from their jobs so that we can deliver training to them, to finding the time to prepare for the training we are delivering. We all have our challenges, and depending on your organization and the number of trainers you have responsibility for, it can be a lonely place, with little expert advice in what to do.
And the people we are training are under pressure too - as the economy forces a spotlight on costs, more customers are expecting better value and better service. And they'll let us know if we are not delivering.
But never fear we are here to help.
At Customer Service Training Helper, we'd like to understand more about the challenges you face, think of this like a Customer Service Training Agony Aunt. Tell us the problems you are facing or perhaps you just want some ideas, we'll answer and we hope other trainers who visit the site will join in and give you ideas as well.
Submitting your challenge or problem is easy - just fill in the form below
What are the challenges you face when delivering customer service training? Let us and other trainers who visit the site give you some ideas and tips for dealing with the challenges you face
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Why not have a look at our
customer service training tips section for some ideas which will help you deliver great customer service training?
From overcoming resistance in the training room, to preparing for a training session, there are lots of tips and ideas to help you deliver great training.
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Tell us your training challenges - our agony aunt is here to help
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Preparing for a training session
Get your training off to a good start
Using roleplay and simulations to help learning
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