Customer Service Week

Celebrate the work that you do in customer service week.

It's usually held in the first full week of October, and so it falls

October 1 - 5 2012

October 7 - 11 2013

It's a reason to recognise the hard work that your customer service teams do in retaining your customers, and keeping them happy.

Use the week to focus people on delighting customers, perhaps with random acts of kindness.

Increase your teams profile within your business, let everyone from sales and operations know what you do on a daily basis and the impact you make. In fact, why not invite people from those departments to come and work in customer service during the first week of October?

The five core goals of Customer Service Week are:

*Boost morale, motivation and teamwork.
*Reward frontline reps for the important work they do all year long.
*Raise companywide awareness of the importance of customer service.
*Thank other departments for their support. ( customer service is a team effort )
*Remind customers of your commitment to customer satisfaction.

It also provides a real opportunity to follow up on your training, and bring the learning from previous sessions to the front of peoples mind again.

Here's some links to other pages which you might find interesting

Icebreakers for team meetings

Random Acts of Kindness

Customer Service Training Materail

Return to the customer service training helper home page from customer service week