Customer Service Training Icebreakers

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Customer service training icebreakers

Ice breakers are a useful way of getting people to relax and participate in the training session they will be participating in.

This exercise can be quick and fun and can bring out the unusual for some people (hobbies, unknown interests) which can be both funny and revealing. A fun and simple way to open a session.

Good for

A great way to start a training session and get people talking to each other. It's particularly useful if people meet regularly but you want to focus their minds on each other. 


As long or as short as you want it to be. You will need to manage the time to keep the exercise on track and not take too much time.

You will need

You do not not need any training materials to run this icebreaker.


Simply ask them to say three things about themselves, two of which are true, one of which is a lie.

You will need to give them time to think this up, but not too long, as people and their energy can get stuck.

The rest of the group then have to debate and decide which one is the lie.

Find more customer service training ideas by clicking on the links below

Free Icebreakers for you to use

The Best Thing

Guess the Question

Which Do You Prefer?

True or False?

Finding Common Ground

Using icebreakers wisely

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