Customer Service Training Games Alphabet

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customer service training games alphabet

Another one of our customer service training games alphabet is a useful addition to your trainers toolkit.

Good for

This is generally a good exercise for anyone in a customer facing role.

It's a quick and effective exercise to focus a group and energize them... if they need it.


Length

Set a time limit ( usually 10 minutes ) to complete the exercise


You will need

This is a simple activity that requires little planning or materials.

On a flipchart, list out the alphabet:-

A
B
C
D
E
F
etc


Customer Service Training Games Alphabet

Instructions

Option 1

Ask the group to come up with something related to customer service or great customer service for every letter of the alphabet.

They shout out and you capture their answers i.e.

A great experience
Best time ever
Customer experience
Difficult situations

Option 2

Split the group into teams. Set up a competition between the teams.

Give each team a sheet of flipchart with the alphabet listed out

A
B
C
D

etc

Set a time limit to the exercise ( 5 minutes ) and ask each team to complete the task.

Award a small prize for the team that comes up with the most, or the most original.

This exercise should be pacy if you want to use it as an energizer.


Variation

Use this on induction or onboarding training, as a way to get your new starters to think about what they learnt the day before. A great way to reinforce and refresh their learning.

Make it harder by asking the teams to list the phonetic alphabet on the flipchart paper, and come up with something customer service related for each letter - make the exercise a little longer but not too long; keep the energy in the exercise.

Find more customer service training ideas by clicking on the links below

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Customer Service Training Activities - free for you to use

Good First Impressions

Customer Focus

Body Language

Games

Customer Service Bingo

Customer Service Charades

Fists**

Alphabet

Just a Minute

The Telephone Game

Icebreakers

True or False

Guess the Question

Finding Common Ground

The Best Thing

Which do You Prefer?

Energizers

Fruit Salad