Ice breaker games are a great way to
start your customer service training sessions.
Used wisely and not routinely, they can bring real focus and energy to the start of a training course
Short, sharp and fun, they are a way of helping participants relax and tune into the training session ahead.
Choose the style of icebreaker carefully depending on the type of session you are going to run, as part of your planning and preparation.
The start of a training session is the most important in terms of laying good foundations for the rest of the course or session.
Think about the icebreaker games you choose in terms of
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Preparing for a training session
Successful and confident training is often in the preparation, find out how.
Opening a training session
Start a course well, and the rest follows. Start badly and you are running to rescue the event.
There are people who will be resistanct to some of your training messages, find out more about dealing with resistance in the training room.
Understand more about how adults learn, and the steps you can take to build their competence through your training sessions
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