Ice breaker games

Ice breaker games are a great way to start your customer service training sessions.

Short, sharp and fun, they are a way of helping participants relax and tune into the training session ahead.

Choose the style of icebreaker carefully depending on the type of session you are going to run, as part of your planning and preparation The start of a training session is the most important in terms of laying good foundations for the rest of the course or session.

Here are some icebreaker games that you can use to start your sessions well

Guess the question

True or false

Finding common ground

The best thing

Which do you prefer

And we've also some energisers and some training activities for you as well.

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Preparing for a training session
Successful and confident training is often in the preparation, find out how.

Opening a training session
Start a course well, and the rest follows. Start badly and you are running to rescue the event.

Overcoming resistance
There are people who will be resistanct to some of your training messages, find out more about dealing with resistance in the training room.

Developing competence
Understand more about how adults learn, and the steps you can take to build their competence through your training sessions

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