Looking for Customer Service Training Material?

Use the links below to find great ideas for your customer service training material.

Most of the ideas here are free for you to use.

All we ask is that you do not use these ideas in your own websites, or other promotional material, or indeed start selling them.

Against some material you will see a copyright symbol. You can still use it, just put a reference to us on your page.

Do the right thing, and then we'll be able to continue to provide you a great central reference for all your customer service training requirements.

This page will lead to you to content ideas, if you are looking for training activities, use the navigation bar on the lefthandside of the page to take you there.

What should your customer service training include?
A useful checklist to help you with content areas for your customer care training

Good customer service
Good customer service experiences for you to use

Bad customer service
The good, the bad and the ugly.... get people thinking about the service they provide the people who you do business with.

Quotes to get you thinking
Use these quotes to get you thinking, to dress a room, to include in your course material

Music to get you in the mood for customer service training
Some of our favourites to help get you and your participants in the mood

Customer Focus
How this competency can inform your training material.

Phonetic alphabet
For all your call center training

Customer service training energisers, ice-breakers and activities

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Click here to go to look at a training activity for creating good impressions

Use this training resource to help build a successful customer care training session

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