Customer Service Training Tips OpeningCustomer Service Training Tips opening a session well is vital to both the beginning and outcome of a session. Build a sound foundation right from the start.
Whenever a customer service training session doesn't go according to plan, think back and you'll often find something not quite right at the beginning, in the first session of your opening. You'll need to extend a warm welcome, to break the ice, to settle the nervous down, but mostly you need to establish your credibility and relationship with everyone in the room. That's the importance in customer service training of the opening. Opening Training Tip #1Welcome the participants with a big smile.It goes a long way,you feel better, they can see you are human. This is the time when they are sussing you out, so make your first impressions count. 
Opening Training Tip #2If the welcome is the time when the participants are sussing you out, you ought to be doing the same.Observe people, who are the nervous ones, the quiet ones, the resistant ones, the enthusiastic. Instead of making subconscious subjective decisions about people, tune in to them and their perception of the training. This will help you to focus on how you can be most useful to them during the training. Opening Training Tip #3Introduce yourself quickly. The participants are not interested in your career history. They are interested in whether you are going to be good to work with.Opening Training Tip #4Model the behaviour you want right from the beginning.Opening Training Tip #5Get people talking early. In the first five minutes. Otherwise you are sending a strong signal that low participation is OK, and that you are there to talk, and they are there to listen. People don't learn by being talked at.click here to go to tips on preparing for your training session Customer service training material Customer service training icebreakers Like what you read here, then why not sign up for our newsletter Return from customer service training tips opening to home page
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