We all like to include fun and enjoyable customer service training games within our training sessions or team meetings.
These help get the energy back in the room, break the ice, or make a key learning point for people to take back to the workplace.
So whether it's energisers, icebreakers, or activities and games we have a selection that will help you; ideas to make your customer service training more fun, get people thinking, and do things differently as a result.
Having said that, we think these are a useful addition in the trainer's toolbox, so that you always have something to hand for the moments you need them.
The ideas here are quite generic so we would suggest that you develop and customize these, so that they are more relevant to your business or organisation.
Where possible we have also let you know whether the exercises are suitable for those who deal with customers face to face or on the telephone.
Make the training fun, but don't forget the important stuff - the learning.
Download Bingo Cards to help during your roleplays. Includes blank cards so that you can use your own customer service phrases.
For you to build your own customer service training programme.
Play games with the phonetic alphabet to minimise mistakes and improve accuracy. Essential for people who deal with customers on the telephone.
Jun 22, 16 06:21 AM
Tips on Taking Notes on a Flipchart during Training Sessions
Jun 16, 16 11:07 AM
Training Activity Good Impressions; creating the right impression for your customers, patients or guests
Jun 15, 16 10:08 AM
What is Customer Service. Our Definition of Customer Service to Help You Focus and Improve Customer Service