We all like to include fun and enjoyable customer service training games within our training sessions or team meetings.
These help get the energy back in the room, break the ice, or make a key learning point for people to take back to the workplace.
So whether it's energisers, icebreakers, or activities and games we have a selection that will help you, ideas to make your customer service training more fun, get people thinking, and do things differently as a result.
Remember not everyone loves games, so choose them carefully and don't overdo it. But we think these are a useful addition in the trainer's toolbox, so that you always have something to hand for the moments you need them.
The ideas here are quite generic so we would suggest that you develop and customize these, so that they are more relevant to your business or organisation.
Where possible we have also let you know whether the exercises are suitable for those who deal with customers face to face or on the telephone.
Enjoy. Make the training fun, but don't forget the important stuff - the learning.
A good icebreaker for people who meet regularly.
A fun low risk activity to get people sharing information early.
This is helpful for people who get together regularly or alternatively where you need to break the ice or where people have not met before.
Good for any training session because it does not need any preparation.
Useful activity where people work face to face with customers.
What's it like to be a customer of your organisation?
Download Bingo Cards to help during your roleplays. Includes blank cards so that you can use your own customer service phrases.
For you to build your own customer service training programme.
Play games with the phonetic alphabet to minimise mistakes and improve accuracy. Essential for people who deal with customers on the telephone.