Really Good Customer Service

by Jayne

We're all quick to moan about poor customer service so I have to share a simple kindness that made a difference.

We were taking a break in December, and the ice wind had numbed our ears, as we walked along the coast.

We were looking for somewhere to eat our main meal at lunch time. I don't eat meat and the hotel where we were staying served vegetarian food that included rice stuffed in pastry on a bed of mashed potatoes. Carb overload!!, We were looking to have our main meal at lunch time and walked into a restaurant where the welcome was as warm as the pizza ovens at the back of the room

we explained that we were looking for more than a sandwich, and the waitress went off to consult the chef. He duly obliged with a smile, and said he could cook anything from the dinner menu. Not only that but the food was really good.

So what made the service so good?

The warm welcome

The helpful attitude - nothing seemed too much trouble and they were busy

The quality of their food

The waitress taking an interest in us, passing the time of day

The banter we had with the chef

The tip we left reflected the care they had taken.

Comments for Really Good Customer Service

Average Rating starstarstarstar

Click here to add your own comments

Feb 14, 2012
So easy to get right
by: Anonymous

Restaurant customer service is so easy to get right, but so many people get it wrong.

Great examples of how the simple things make a difference to the customer

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Share your thoughts on good customer service?.

Find more customer service training ideas by clicking on the links below

Customer Service Training News

Get your copy of DELIVER, so that you can keep up to date with the resources being added to the site.

Sign up TODAY and get a free download of this video

We do NOT share your details with any other company.