Patience and a Dose of Reality

by Mike
(Georgia)

Too often the trainer tries for perfection. The results is a person that seems like a "company man" or "company woman".

So much of customer service has gone to the computer. Give us a real person.

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Jun 22, 2016
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Computers and customer service
by: Editor

Computerization does mean that organizations need to think through how they engage their customers and deliver a great customer experience.

For those people who are customer facing but have to process transactions while using a computer, they need to find ways to make sure the customer is included not ignored during the experience.

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