My Blue Blouse

by Rachel Adams
(Birmingham, UK)

I was in an outlet store in the USA, Banana Republic. I tried on what was the only shirt in the shop in a particular shade of blue. It was a size too small, but hope springs eternal.

It was too tight.

I continued to wander for a bit and just as we were about to go to pay for other items a saleslady came up with the shirt in the next size.
She said she decided to have a quick look in the warehouse and see if there was a bigger size.

She also added that she thought the colour was great on me. She suggested I try it on.

It fit, I bought it. This was a heavily discounted shirt.

This was a good piece of customer service -

1. By her thoughtfulness she had far exceeded my expectations

2. It made me feel very positive about the brand - Banana Republic - Hilton Head Island!

3. Her compliment seemed authentic and made me feel good

4. Because of the price of the item I felt it wasn't all about the money, rather making sure I got something that suited me, which is what most people want when they buy a garment.

5. By her attentiveness I considered I had been noticed and my needs were important to them.

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