My Blue Blouse

by Rachel Adams
(Birmingham, UK)

I was in an outlet store in the USA, Banana Republic. I tried on what was the only shirt in the shop in a particular shade of blue. It was a size too small, but hope springs eternal.


It was too tight.

I continued to wander for a bit and just as we were about to go to pay for other items a saleslady came up with the shirt in the next size.
She said she decided to have a quick look in the warehouse and see if there was a bigger size.

She also added that she thought the colour was great on me. She suggested I try it on.

It fit, I bought it. This was a heavily discounted shirt.

This was a good piece of customer service -

1. By her thoughtfulness she had far exceeded my expectations

2. It made me feel very positive about the brand - Banana Republic - Hilton Head Island!

3. Her compliment seemed authentic and made me feel good

4. Because of the price of the item I felt it wasn't all about the money, rather making sure I got something that suited me, which is what most people want when they buy a garment.

5. By her attentiveness I considered I had been noticed and my needs were important to them.

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Share your thoughts on good customer service?.

Find more customer service training ideas by clicking on the links below

Customer Service Training News

Get your copy of DELIVER, so that you can keep up to date with the resources being added to the site.

Sign up TODAY and get a free download of this video

We do NOT share your details with any other company.