http://www.customer-service-training-helper.com/customer-service-training-blog.html The customer service training Blog keeps you uptodate with all changes to customer-service-helper.com. Keep up to date when new information is added to the website. en-us customer service training Thu, 10 May 2012 08:34:20 GMT Thu, 10 May 2012 08:34:20 GMT customer-service-training-helper.com http://www.customer-service-training-helper.com/customer-service-training.html http://www.customer-service-training-helper.com/customer-service-training.html customer service training, detailed explanation of what your customer service training should include Thu, 10 May 2012 08:24:52 GMT http://www.customer-service-training-helper.com/hospital-customer-experience.html http://www.customer-service-training-helper.com/hospital-customer-experience.html I wanted to share my experience as a patient of a radiotherapy unit. Firstly, radiotherapy is used to treat cancer. The waiting room is full of people Thu, 26 Apr 2012 13:27:39 GMT http://www.customer-service-training-helper.com/ice-breaker-games.html http://www.customer-service-training-helper.com/ice-breaker-games.html Free ice breaker games to help your customer service training event start positively Thu, 26 Apr 2012 10:48:52 GMT http://www.customer-service-training-helper.com/what-is-customer-service.html http://www.customer-service-training-helper.com/what-is-customer-service.html What is Customer Service, our definitions of customer service to help you focus and improve customer service Wed, 25 Apr 2012 10:11:59 GMT http://www.customer-service-training-helper.com/customer-retention-statistics.html http://www.customer-service-training-helper.com/customer-retention-statistics.html Customer Retention Statistics: What they Mean, and How to Calculate your Customer Retention Rate Wed, 25 Apr 2012 09:53:21 GMT http://www.customer-service-training-helper.com/customer-service-infographic.html http://www.customer-service-training-helper.com/customer-service-infographic.html Customer Service Infographic; Use this Handy Illustration of Key Customer Service Statistics in your Customer Service Training Fri, 20 Apr 2012 09:53:37 GMT http://www.customer-service-training-helper.com/customer-segmentation.html http://www.customer-service-training-helper.com/customer-segmentation.html Use customer segmentation to inform the content of your customer service training. Useful example of how customer segmentation could be used to develop a training exercise Wed, 18 Apr 2012 12:27:40 GMT http://www.customer-service-training-helper.com/Random-acts-of-kindness.html http://www.customer-service-training-helper.com/Random-acts-of-kindness.html Random Acts of Kindness can be a great way to engage your employees and create fans of your customers. Wed, 18 Apr 2012 09:09:02 GMT http://www.customer-service-training-helper.com/national-customer-service-week.html http://www.customer-service-training-helper.com/national-customer-service-week.html National Customer Service Week - celebrate the achievements of customer service within your organisation. Sat, 07 Apr 2012 15:13:46 GMT http://www.customer-service-training-helper.com/bad-customer-service.html http://www.customer-service-training-helper.com/bad-customer-service.html bad customer service experiences can be a great way of making your customer service training real. Tue, 20 Mar 2012 11:49:58 GMT http://www.customer-service-training-helper.com/customer-service-slogans.html http://www.customer-service-training-helper.com/customer-service-slogans.html Customer Service Slogans for you to use in your customer service training or even for customer service week Sat, 10 Mar 2012 18:08:15 GMT http://www.customer-service-training-helper.com/customer-service-quotes.html http://www.customer-service-training-helper.com/customer-service-quotes.html How to Use Customer Service Quotes in your Training,ideas to help improve your customer service training Fri, 09 Mar 2012 11:47:34 GMT http://www.customer-service-training-helper.com/using-ice-breaker-games.html http://www.customer-service-training-helper.com/using-ice-breaker-games.html Using Ice Breaker Games Wisely, tips, hints and icebreakers to include in your customer service training Thu, 08 Mar 2012 10:42:36 GMT http://www.customer-service-training-helper.com/great-customer-service-training-has-to-be-real.html http://www.customer-service-training-helper.com/great-customer-service-training-has-to-be-real.html For customer service training to make a difference in the workplace and to customers it has be realistic for the trainees. Often trainers come into our Tue, 06 Mar 2012 21:03:26 GMT http://www.customer-service-training-helper.com/customer-service-training-quotes.html http://www.customer-service-training-helper.com/customer-service-training-quotes.html Here's a thought for the day. Unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course,but innovation is no substitute for being in touch, either.<br> <b>Steve Ballmer CEO Microsoft</b><br><br> What will you do to today to help put yourself in touch with your customers? Fri, 24 Feb 2012 09:11:28 GMT http://www.customer-service-training-helper.com/customer-service-training-books-uk.html http://www.customer-service-training-helper.com/customer-service-training-books-uk.html Customer Service Training Books UK delivery. Look no further. Wed, 22 Feb 2012 12:56:26 GMT http://www.customer-service-training-helper.com/customer-service-training-business-case.html http://www.customer-service-training-helper.com/customer-service-training-business-case.html info on putting together a Customer Service Training Business Case Tue, 21 Feb 2012 14:30:17 GMT http://www.customer-service-training-helper.com/he-offered-to-help-with-her-slippers.html http://www.customer-service-training-helper.com/he-offered-to-help-with-her-slippers.html My mum ( in her 70's ) has just had a knee replacement operation. Unfortunately I am 200 miles away and recovering from major surgery of my own, so I Tue, 21 Feb 2012 13:56:41 GMT http://www.customer-service-training-helper.com/customer-service-training-icebreaker.html http://www.customer-service-training-helper.com/customer-service-training-icebreaker.html Customer Service Training Icebreaker - looking for free icebreakers to use in your training sessions. Can be used for any training but really useful for customer service training Mon, 20 Feb 2012 11:15:10 GMT http://www.customer-service-training-helper.com/icebreaker-games.html http://www.customer-service-training-helper.com/icebreaker-games.html Here is another in our series of free icebreaker games, to help you start your training effectively. Mon, 20 Feb 2012 11:07:09 GMT http://www.customer-service-training-helper.com/customer-service-training-blog.html#Do-you-question-yourself-like-Julia-Roberts? http://www.customer-service-training-helper.com/customer-service-training-blog.html#Do-you-question-yourself-like-Julia-Roberts? Had a very enjoyable hour and a half watching Larry Crowne over the weekend - it's worth a look. Julia Roberts plays a jaundiced teacher at a college - here's a quote to think about.... Julia Roberts: I wonder if I make any difference to anyone sitting in my class Pam Grier: Well we used to before facebook and twitter destroyed their attention span I can relate to the conversation being of a similar age ( that's all we have in common )and it's easy to blame the delegates of today. The reality is that training sessions need to be interactive, participative and get people doing rather than listening. Telling isn't training. But that's always been the case in the twenty plus years I've been training people. <iframe src="http://rcm.amazon.com/e/cm?t=customerser0a-20&o=1&p=8&l=as1&asins=B005HWAOP2&ref=tf_til&fc1=000000&IS2=1&lt1=_blank&m=amazon&lc1=0000FF&bc1=000000&bg1=FFFFFF&f=ifr" style="width:120px;height:240px;" scrolling="no" marginwidth="0" marginheight="0" frameborder="0"></iframe> Mon, 20 Feb 2012 10:08:16 GMT http://www.customer-service-training-helper.com/call-center-books.html http://www.customer-service-training-helper.com/call-center-books.html Call Center Books to help develop your call centre performance Sat, 18 Feb 2012 11:09:21 GMT http://www.customer-service-training-helper.com/Customer-service-training-challenges.html http://www.customer-service-training-helper.com/Customer-service-training-challenges.html You can now ask our customer service training agony aunt for ideas and advice on the challenges you face delivering great customer service training in your organisation. Fri, 17 Feb 2012 20:47:06 GMT http://www.customer-service-training-helper.com/use-of-mobile-phones-in-training-room.html http://www.customer-service-training-helper.com/use-of-mobile-phones-in-training-room.html Hi I run induction training which includes systems and customer service training sessions in a 600 seat call centre. A lot of our new starters are young, Thu, 16 Feb 2012 17:56:34 GMT http://www.customer-service-training-helper.com/Customer-service-training-challenges.html http://www.customer-service-training-helper.com/Customer-service-training-challenges.html Customer Service Training Challenges, let's face it, we all have some. Our Customer Service Training Agony Aunt is here to help Thu, 16 Feb 2012 11:30:08 GMT http://www.customer-service-training-helper.com/more-ideas-for-customer-service-training-please.html http://www.customer-service-training-helper.com/more-ideas-for-customer-service-training-please.html Hi I'd like to see ideas for what we could include in our customer service training sessions, including ideas from other trainers Thu, 16 Feb 2012 10:54:10 GMT http://www.customer-service-training-helper.com/feedback.html http://www.customer-service-training-helper.com/feedback.html We're just revamping the site, and are really interested to hear what you think of it, and what you'd like to see included. Take the time to give your input and help build the site to help you deliver great customer service training Thu, 16 Feb 2012 10:09:45 GMT http://www.customer-service-training-helper.com/training-exercise-customer-focus.html http://www.customer-service-training-helper.com/training-exercise-customer-focus.html Training Exercise Customer Focus will help develop the behavio(u)rs associated with great customer care and exceptional customer service Wed, 01 Feb 2012 17:27:22 GMT http://www.customer-service-training-helper.com/training-activity-good-impressions.html http://www.customer-service-training-helper.com/training-activity-good-impressions.html A customer care training activity good impressions; to help demonstrate the importance of appearance and good first impressions when dealing with customers Wed, 01 Feb 2012 17:26:19 GMT http://www.customer-service-training-helper.com/quotes-about-learning.html http://www.customer-service-training-helper.com/quotes-about-learning.html Useful quotes about learning to help you with your training material. These quotes about learning are useful for any training or teaching. Wed, 01 Feb 2012 17:07:35 GMT http://www.customer-service-training-helper.com/dealing-with-difficult-customers.html http://www.customer-service-training-helper.com/dealing-with-difficult-customers.html dealing with difficult customers, tips and ideas for your customer service training Wed, 01 Feb 2012 16:38:27 GMT http://www.customer-service-training-helper.com/customer_service_training_games.html http://www.customer-service-training-helper.com/customer_service_training_games.html More Customer Service Training Games from customer service training helper Wed, 01 Feb 2012 14:33:17 GMT http://www.customer-service-training-helper.com/customer-service-week.html http://www.customer-service-training-helper.com/customer-service-week.html Customer service week, Celebrate the purpose of the work that you do with customer service week. Wed, 01 Feb 2012 14:31:11 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-preparation.html http://www.customer-service-training-helper.com/customer-service-training-tips-preparation.html Customer Service Training Tips Preparation - preparing for a successful customer service training session Wed, 01 Feb 2012 14:10:09 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-good-customer-service.html http://www.customer-service-training-helper.com/customer-service-training-tips-good-customer-service.html Customer Service Training Tips Good Customer Service has to be the outcome you are aiming for from your customer service training Wed, 01 Feb 2012 14:07:36 GMT http://www.customer-service-training-helper.com/customer-service-training-newsletter.html http://www.customer-service-training-helper.com/customer-service-training-newsletter.html Subscribe to deliver the customer service training newsletter from customer-service-training-helper.com Wed, 01 Feb 2012 13:55:22 GMT http://www.customer-service-training-helper.com/customer-service-training-articles.html http://www.customer-service-training-helper.com/customer-service-training-articles.html Customer Service Training Articles, submit or read articles at customer service training helper Tue, 31 Jan 2012 16:17:24 GMT http://www.customer-service-training-helper.com/customer-service-training-activities.html http://www.customer-service-training-helper.com/customer-service-training-activities.html Customer service training activities to assist you with the design of your customer service training Tue, 31 Jan 2012 15:51:30 GMT http://www.customer-service-training-helper.com/really-good-customer-service.html http://www.customer-service-training-helper.com/really-good-customer-service.html We're all quick to moan about poor customer service so I have to share a simple kindness that made a difference. We were taking a break in December, and Tue, 17 Jan 2012 10:11:26 GMT http://www.customer-service-training-helper.com/air-china-and-japan-earthquake.html http://www.customer-service-training-helper.com/air-china-and-japan-earthquake.html I left Tokyo right after the Earthquake on my flight with Air China, and they were really accommodating with all the schedule changes. When the Great Tue, 17 Jan 2012 10:07:56 GMT http://www.customer-service-training-helper.com/creating-a-relationship.html http://www.customer-service-training-helper.com/creating-a-relationship.html I teach yoga, have been doing so since 1998 full time. When I started teaching, yoga was just beginning to become popular. My classes were full. I continue Tue, 17 Jan 2012 10:05:20 GMT http://www.customer-service-training-helper.com/hospital-customer-service.html http://www.customer-service-training-helper.com/hospital-customer-service.html I've just had an unexpected stay in a hospital and I've seen the best and the worst of customer or patient care in the NHS. In the admissions ward, the Wed, 15 Jun 2011 21:02:53 GMT http://www.customer-service-training-helper.com/trainer.html http://www.customer-service-training-helper.com/trainer.html Good trainers:- Believe in and have a passion for what they are teaching. Know their material well. Use lots of metaphors explaining the materials Tue, 10 May 2011 05:21:43 GMT http://www.customer-service-training-helper.com/customer-service-training-resources.html http://www.customer-service-training-helper.com/customer-service-training-resources.html Customer Service Training Resources to help with all your customer service training needs Sat, 07 May 2011 14:26:08 GMT http://www.customer-service-training-helper.com/failure-to-communicate.html http://www.customer-service-training-helper.com/failure-to-communicate.html Having had a number of parcels wrongly delivered to my address (they were taken in by a neighbour). I tried to get somebody to collect them, having tried Fri, 06 May 2011 12:52:29 GMT http://www.customer-service-training-helper.com/the-extra-mile.html http://www.customer-service-training-helper.com/the-extra-mile.html Montpelier, Virginia USA. You often hear that the US has the best customer service in the world, in my experience like everywhere else it's pretty mixed. Fri, 06 May 2011 12:51:06 GMT http://www.customer-service-training-helper.com/felt-like-i-was-spending-thousands-of-pounds.html http://www.customer-service-training-helper.com/felt-like-i-was-spending-thousands-of-pounds.html I have just been a bit overwhelmed by the customer service I received at the apple store. Firstly, I hate places like that, full of beautiful bright young Fri, 22 Apr 2011 21:21:50 GMT http://www.customer-service-training-helper.com/customer-service-they-only-want-our-money.html http://www.customer-service-training-helper.com/customer-service-they-only-want-our-money.html We have a shop, and purchased an expensive till system to help us manage our business, stock, finances and website. It works well for us, and we've even Tue, 19 Apr 2011 16:03:10 GMT http://www.customer-service-training-helper.com/customer-service-what-customer-service.html http://www.customer-service-training-helper.com/customer-service-what-customer-service.html My business requires that I travel to visit clients so four months' ago I purchased a bluetooth sat nav to enable me to do this and be able to use my mobile Mon, 18 Apr 2011 16:19:55 GMT http://www.customer-service-training-helper.com/my-experience-as-a-trainer.html http://www.customer-service-training-helper.com/my-experience-as-a-trainer.html I train as part of my role within my company and have run many training sessions over the last 10 years or so. I think a good trainer needs to be well Thu, 05 Aug 2010 07:19:29 GMT