http://www.customer-service-training-helper.com/customer-service-training-blog.html The customer service training Blog keeps you uptodate with all changes to customer-service-helper.com. Keep up to date when new information is added to the website. en-us customer service training Wed, 01 Feb 2012 17:27:23 GMT Wed, 01 Feb 2012 17:27:23 GMT customer-service-training-helper.com http://www.customer-service-training-helper.com/training-exercise-customer-focus.html Training Exercise Customer Focus will help develop the behavio(u)rs associated with great customer care and exceptional customer service Wed, 01 Feb 2012 17:27:22 GMT http://www.customer-service-training-helper.com/training-activity-good-impressions.html A customer care training activity good impressions; to help demonstrate the importance of appearance and good impressions when dealing with customers Wed, 01 Feb 2012 17:26:19 GMT http://www.customer-service-training-helper.com/Random-acts-of-kindness.html Random Acts of Kindness can be a great way to engage your employees and create fans of your customers. Wed, 01 Feb 2012 17:11:35 GMT http://www.customer-service-training-helper.com/quotes-about-learning.html Useful quotes about learning to help you with your training material. These quotes about learning are useful for any training or teaching. Wed, 01 Feb 2012 17:07:35 GMT http://www.customer-service-training-helper.com/dealing-with-difficult-customers.html dealing with difficult customers, tips and ideas for your customer service training Wed, 01 Feb 2012 16:38:27 GMT http://www.customer-service-training-helper.com/customer_service_training_games.html More Customer Service Training Games from customer service training helper Wed, 01 Feb 2012 14:33:17 GMT http://www.customer-service-training-helper.com/customer-service-week.html Customer service week, Celebrate the purpose of the work that you do with customer service week. Wed, 01 Feb 2012 14:31:11 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-preparation.html Customer Service Training Tips Preparation - preparing for a successful customer service training session Wed, 01 Feb 2012 14:10:09 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-good-customer-service.html Customer Service Training Tips Good Customer Service has to be the outcome you are aiming for from your customer service training Wed, 01 Feb 2012 14:07:36 GMT http://www.customer-service-training-helper.com/customer-service-training-newsletter.html Subscribe to deliver the customer service training newsletter from customer-service-training-helper.com Wed, 01 Feb 2012 13:55:22 GMT http://www.customer-service-training-helper.com/customer-service-training-icebreaker.html Customer Service Training Icebreaker - looking for free icebreakers to use in your training sessions. Can be used for any training but really useful for customer service training Wed, 01 Feb 2012 09:15:49 GMT http://www.customer-service-training-helper.com/customer-service-training-articles.html Customer Service Training Articles, submit or read articles at customer service training helper Tue, 31 Jan 2012 16:17:24 GMT http://www.customer-service-training-helper.com/bad-customer-service.html bad customer service experiences can be a great way of making your customer service training real. Tue, 31 Jan 2012 15:58:52 GMT http://www.customer-service-training-helper.com/customer-service-training-activities.html Customer service training activities to assist you with the design of your customer service training Tue, 31 Jan 2012 15:51:30 GMT http://www.customer-service-training-helper.com/customer-segmentation.html Use customer segmentation to inform the content of your customer service training. Useful example of how customer segmentation could help in hotel's customer service training Tue, 31 Jan 2012 12:16:18 GMT http://www.customer-service-training-helper.com/really-good-customer-service.html We're all quick to moan about poor customer service so I have to share a simple kindness that made a difference. We were taking a break in December, and Tue, 17 Jan 2012 10:11:26 GMT http://www.customer-service-training-helper.com/air-china-and-japan-earthquake.html I left Tokyo right after the Earthquake on my flight with Air China, and they were really accommodating with all the schedule changes. When the Great Tue, 17 Jan 2012 10:07:56 GMT http://www.customer-service-training-helper.com/creating-a-relationship.html I teach yoga, have been doing so since 1998 full time. When I started teaching, yoga was just beginning to become popular. My classes were full. I continue Tue, 17 Jan 2012 10:05:20 GMT http://www.customer-service-training-helper.com/hospital-customer-service.html I've just had an unexpected stay in a hospital and I've seen the best and the worst of customer or patient care in the NHS. In the admissions ward, the Wed, 15 Jun 2011 21:02:53 GMT http://www.customer-service-training-helper.com/trainer.html Good trainers:- Believe in and have a passion for what they are teaching. Know their material well. Use lots of metaphors explaining the materials Tue, 10 May 2011 05:21:43 GMT http://www.customer-service-training-helper.com/customer-service-training-resources.html Customer Service Training Resources to help with all your customer service training needs Sat, 07 May 2011 14:26:08 GMT http://www.customer-service-training-helper.com/failure-to-communicate.html Having had a number of parcels wrongly delivered to my address (they were taken in by a neighbour). I tried to get somebody to collect them, having tried Fri, 06 May 2011 12:52:29 GMT http://www.customer-service-training-helper.com/the-extra-mile.html Montpelier, Virginia USA. You often hear that the US has the best customer service in the world, in my experience like everywhere else it's pretty mixed. Fri, 06 May 2011 12:51:06 GMT http://www.customer-service-training-helper.com/felt-like-i-was-spending-thousands-of-pounds.html I have just been a bit overwhelmed by the customer service I received at the apple store. Firstly, I hate places like that, full of beautiful bright young Fri, 22 Apr 2011 21:21:50 GMT http://www.customer-service-training-helper.com/customer-service-they-only-want-our-money.html We have a shop, and purchased an expensive till system to help us manage our business, stock, finances and website. It works well for us, and we've even Tue, 19 Apr 2011 16:03:10 GMT http://www.customer-service-training-helper.com/customer-service-what-customer-service.html My business requires that I travel to visit clients so four months' ago I purchased a bluetooth sat nav to enable me to do this and be able to use my mobile Mon, 18 Apr 2011 16:19:55 GMT http://www.customer-service-training-helper.com/my-experience-as-a-trainer.html I train as part of my role within my company and have run many training sessions over the last 10 years or so. I think a good trainer needs to be well Thu, 05 Aug 2010 07:19:29 GMT http://www.customer-service-training-helper.com/patience-and-a-dose-of-reality.html Too often the trainer tries for perfection. The results is a person that seems like a company man or company woman. So much of customer service has gone Wed, 04 Aug 2010 20:14:10 GMT http://www.customer-service-training-helper.com/training-expertise.html Recently for the past 4 years I worked with a major retailer in Canada, and had one of the better trainers I have experienced. Some of the key qualities Wed, 04 Aug 2010 20:13:45 GMT http://www.customer-service-training-helper.com/good-trainer-welcomes-questions-and-respects-your-individuality.html A good trainer welcomes questions and turns them into a thinking exercise for the group. Everyone has their own way of resolving problems, and everyone Wed, 04 Aug 2010 20:12:55 GMT http://www.customer-service-training-helper.com/the-best-hospitality.html We've just returned from an amazing trip, and have received some of the best and worst customer service ever. Let's stick to the positives. Our holiday Mon, 14 Jun 2010 15:31:53 GMT http://www.customer-service-training-helper.com/bad-customer-service-online.html I purchased a product online which had a 90 day guarantee. If I did not like it for any reason at all, I could return it. Well, I did not like it after Mon, 19 Apr 2010 07:56:45 GMT http://www.customer-service-training-helper.com/dont-take-it-personally.html I was working as a Secretary for a Government Education Department. The other Secretary in the office was the Customer Service Director's assistant. Mon, 19 Apr 2010 07:55:33 GMT http://www.customer-service-training-helper.com/walk-the-talk.html I've delivered and attended several training courses over the years. The best trainers are those that can connect with the people attending the course, Mon, 19 Apr 2010 07:54:35 GMT http://www.customer-service-training-helper.com/its-fabulous.html I have read through the materials on your site and I think its really very good to those people delivering the training. Its tackles the real issues. Wed, 07 Apr 2010 16:02:23 GMT http://www.customer-service-training-helper.com/great-site.html Hi I just wanted to say thanks for a great site. I've just spend 20 minutes here, and found some really useful tips and exercises which I am going to Wed, 31 Mar 2010 14:14:36 GMT http://www.customer-service-training-helper.com/feedback.html Your Feedback, let us know what you think of customer-service-training-helper Mon, 29 Mar 2010 16:43:03 GMT http://www.customer-service-training-helper.com/its-about-us-not-them.html I've been on some great training courses and I've been on some terrible ones. It seems to me that we can learn from the bad ones too. Bad courses a) Mon, 29 Mar 2010 13:02:33 GMT http://www.customer-service-training-helper.com/their-hold-music-says-it-all.html I've just received a phonecall from a well known global credit card provider, immediately asking me for personal information. Now with identity fraud Mon, 29 Mar 2010 12:54:34 GMT http://www.customer-service-training-helper.com/good-trainer.html What makes a good trainer? What makes a great customer service training session? Find out more from customer service training helper Fri, 26 Mar 2010 15:20:12 GMT http://www.customer-service-training-helper.com/customer-service-training-posters.html Customer service training posters, use to put key messages in your training room or your customer service centre Mon, 15 Mar 2010 21:02:16 GMT http://www.customer-service-training-helper.com/its-simple-really-just-take-responsibility.html I work in customer service, in a call centre actually so when people want to complain (and being a Supervisor) I've heard it all, you have to somehow appease Sun, 14 Mar 2010 18:51:27 GMT http://www.customer-service-training-helper.com/customer-service-from-a-faulty-airport-purchase.html I was traveling through an Airport and saw a nice net book that had a great price compared to others. I believe it was a promo sale or something. Me Sat, 06 Mar 2010 18:04:00 GMT http://www.customer-service-training-helper.com/free-customer-service-training-material.html Free customer service training material, ideas and tips from customer service training helper Tue, 16 Feb 2010 21:28:10 GMT http://www.customer-service-training-helper.com/motivational-music.html Some of our favourite motivational music to ensure your customer service trainingg feels good Wed, 25 Nov 2009 15:27:05 GMT http://www.customer-service-training-helper.com/index.html A useful resource for all those planning and delivering customer service training Mon, 12 Oct 2009 16:32:01 GMT http://www.customer-service-training-helper.com/icebreaker-games.html Here is another in our series of free icebreaker games, to help you start your training effectively. Tue, 28 Jul 2009 09:49:13 GMT http://www.customer-service-training-helper.com/ice-breaker-games.html Free ice breaker games to help your customer service training event start positively Tue, 28 Jul 2009 09:23:55 GMT http://www.customer-service-training-helper.com/customer-service-training-books.html Looking for customer service training books, check out our books store for books and dvds to improve your customer service Mon, 17 Nov 2008 22:35:37 GMT http://www.customer-service-training-helper.com/learning-quotes.html Inspirational learning quotes for anyone involved in training and development Sun, 19 Oct 2008 17:50:31 GMT