http://www.customer-service-training-helper.com/customer-service-training-blog.html The customer service training Blog keeps you uptodate with all changes to customer-service-helper.com. Keep up to date when new information is added to the website. en-us customer service training Thu, 05 Aug 2010 07:19:36 GMT Thu, 05 Aug 2010 07:19:36 GMT customer-service-training-helper.com http://www.customer-service-training-helper.com/my-experience-as-a-trainer.html I train as part of my role within my company and have run many training sessions over the last 10 years or so. I think a good trainer needs to be well Thu, 05 Aug 2010 07:19:29 GMT http://www.customer-service-training-helper.com/patience-and-a-dose-of-reality.html Too often the trainer tries for perfection. The results is a person that seems like a company man or company woman. So much of customer service has gone Wed, 04 Aug 2010 20:14:10 GMT http://www.customer-service-training-helper.com/training-expertise.html Recently for the past 4 years I worked with a major retailer in Canada, and had one of the better trainers I have experienced. Some of the key qualities Wed, 04 Aug 2010 20:13:45 GMT http://www.customer-service-training-helper.com/good-trainer-welcomes-questions-and-respects-your-individuality.html A good trainer welcomes questions and turns them into a thinking exercise for the group. Everyone has their own way of resolving problems, and everyone Wed, 04 Aug 2010 20:12:55 GMT http://www.customer-service-training-helper.com/the-best-hospitality.html We've just returned from an amazing trip, and have received some of the best and worst customer service ever. Let's stick to the positives. Our holiday Mon, 14 Jun 2010 15:31:53 GMT http://www.customer-service-training-helper.com/customer-service-week.html Customer service week, Celebrate the purpose of the work that you do with customer service week. Thu, 06 May 2010 10:47:48 GMT http://www.customer-service-training-helper.com/bad-customer-service-online.html I purchased a product online which had a 90 day guarantee. If I did not like it for any reason at all, I could return it. Well, I did not like it after Mon, 19 Apr 2010 07:56:45 GMT http://www.customer-service-training-helper.com/dont-take-it-personally.html I was working as a Secretary for a Government Education Department. The other Secretary in the office was the Customer Service Director's assistant. Mon, 19 Apr 2010 07:55:33 GMT http://www.customer-service-training-helper.com/walk-the-talk.html I've delivered and attended several training courses over the years. The best trainers are those that can connect with the people attending the course, Mon, 19 Apr 2010 07:54:35 GMT http://www.customer-service-training-helper.com/its-fabulous.html I have read through the materials on your site and I think its really very good to those people delivering the training. Its tackles the real issues. Wed, 07 Apr 2010 16:02:23 GMT http://www.customer-service-training-helper.com/great-site.html Hi I just wanted to say thanks for a great site. I've just spend 20 minutes here, and found some really useful tips and exercises which I am going to Wed, 31 Mar 2010 14:14:36 GMT http://www.customer-service-training-helper.com/feedback.html Your Feedback, let us know what you think of customer-service-training-helper Mon, 29 Mar 2010 16:43:03 GMT http://www.customer-service-training-helper.com/customer_service_training_games.html More Customer Service Training Games from customer service training helper Mon, 29 Mar 2010 15:25:39 GMT http://www.customer-service-training-helper.com/its-about-us-not-them.html I've been on some great training courses and I've been on some terrible ones. It seems to me that we can learn from the bad ones too. Bad courses a) Mon, 29 Mar 2010 13:02:33 GMT http://www.customer-service-training-helper.com/their-hold-music-says-it-all.html I've just received a phonecall from a well known global credit card provider, immediately asking me for personal information. Now with identity fraud Mon, 29 Mar 2010 12:54:34 GMT http://www.customer-service-training-helper.com/customer-service-training-resources.html Customer Service Training Resources to help with all your customer service training needs Mon, 29 Mar 2010 12:40:23 GMT http://www.customer-service-training-helper.com/customer-service-training-articles.html Customer Service Training Articles, submit or read articles at customer service training helper Sun, 28 Mar 2010 15:06:00 GMT http://www.customer-service-training-helper.com/good-trainer.html What makes a good trainer? What makes a great customer service training session? Find out more from customer service training helper Fri, 26 Mar 2010 15:20:12 GMT http://www.customer-service-training-helper.com/customer-service-training-posters.html Customer service training posters, use to put key messages in your training room or your customer service centre Mon, 15 Mar 2010 21:02:16 GMT http://www.customer-service-training-helper.com/its-simple-really-just-take-responsibility.html I work in customer service, in a call centre actually so when people want to complain (and being a Supervisor) I've heard it all, you have to somehow appease Sun, 14 Mar 2010 18:51:27 GMT http://www.customer-service-training-helper.com/training-exercise-customer-focus.html Training Exercise Customer Focus will help develop the behavio(u)rs associated with great customer care and exceptional customer service Sat, 13 Mar 2010 13:54:09 GMT http://www.customer-service-training-helper.com/customer-service-from-a-faulty-airport-purchase.html I was traveling through an Airport and saw a nice net book that had a great price compared to others. I believe it was a promo sale or something. Me Sat, 06 Mar 2010 18:04:00 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-good-customer-service.html Customer Service Training Tips Good Customer Service has to be the outcome you are aiming for from your customer service training Sat, 06 Mar 2010 11:55:28 GMT http://www.customer-service-training-helper.com/bad-customer-service.html bad customer service experiences can be a great way of making your customer service training real. Sat, 06 Mar 2010 02:38:57 GMT http://www.customer-service-training-helper.com/training-activity-good-impressions.html A customer care training activity good impressions; to help demonstrate the importance of appearance and good impressions when dealing with customers Thu, 04 Mar 2010 12:37:54 GMT http://www.customer-service-training-helper.com/customer-segmentation.html Use customer segmentation to inform the content of your customer service training. Useful example of how customer segmentation could help in hotel's customer service training Sat, 27 Feb 2010 08:53:50 GMT http://www.customer-service-training-helper.com/customer-service-training-activities.html Customer service training activities to assist you with the design of your customer service training Fri, 26 Feb 2010 20:28:10 GMT http://www.customer-service-training-helper.com/free-customer-service-training-material.html Free customer service training material, ideas and tips from customer service training helper Tue, 16 Feb 2010 21:28:10 GMT http://www.customer-service-training-helper.com/motivational-music.html Some of our favourite motivational music to ensure your customer service trainingg feels good Wed, 25 Nov 2009 15:27:05 GMT http://www.customer-service-training-helper.com/index.html A useful resource for all those planning and delivering customer service training Mon, 12 Oct 2009 16:32:01 GMT http://www.customer-service-training-helper.com/quotes-about-learning.html Useful quotes about learning to help you with your training material. These quotes about learning are useful for any training or teaching. Sat, 10 Oct 2009 11:52:38 GMT http://www.customer-service-training-helper.com/icebreaker-games.html Here is another in our series of free icebreaker games, to help you start your training effectively. Tue, 28 Jul 2009 09:49:13 GMT http://www.customer-service-training-helper.com/ice-breaker-games.html Free ice breaker games to help your customer service training event start positively Tue, 28 Jul 2009 09:23:55 GMT http://www.customer-service-training-helper.com/dealing-with-difficult-customers.html dealing with difficult customers, tips and ideas for your customer service training Thu, 05 Feb 2009 10:15:48 GMT http://www.customer-service-training-helper.com/customer-service-training-icebreaker.html Customer Service Training Icebreaker - looking for free icebreakers to use in your training sessions. Can be used for any training but really useful for customer service training Tue, 02 Dec 2008 10:31:10 GMT http://www.customer-service-training-helper.com/customer-service-training-books.html Looking for customer service training books, check out our books store for books and dvds to improve your customer service Mon, 17 Nov 2008 22:35:37 GMT http://www.customer-service-training-helper.com/customer-service-training-tips-preparation.html Customer Service Training Tips Preparation - preparing for a successful customer service training session Mon, 17 Nov 2008 19:52:11 GMT http://www.customer-service-training-helper.com/learning-quotes.html Inspirational learning quotes for anyone involved in training and development Sun, 19 Oct 2008 17:50:31 GMT http://www.customer-service-training-helper.com/exceptional-customer-service-training.html Use this page to find and / or showcase examples of exceptional customer service training which you have been part of. Or share an opinion of what makes customer service training great. Wed, 01 Oct 2008 15:18:32 GMT http://www.customer-service-training-helper.com/customer-service-training-newsletter.html Subscribe to deliver the customer service training newsletter from customer-service-training-helper.com Mon, 29 Sep 2008 19:53:16 GMT http://www.customer-service-training-helper.com/overcoming-resistance.html Useful training tips on overcoming resistance from participants during your customer service training sessions Sun, 28 Sep 2008 22:09:15 GMT http://www.customer-service-training-helper.com/related-links.html Links to other training, coaching or development organisations that we like and rate. Sun, 28 Sep 2008 17:23:34 GMT http://www.customer-service-training-helper.com/privacy-policy.html Privacy Policy for customer-service-training-helper.com Sun, 28 Sep 2008 10:41:55 GMT http://www.customer-service-training-helper.com/customer-focus.html The customer focus competency can help inform your customer service training by developing behaviors which focus on your customers Tue, 29 Jul 2008 14:21:44 GMT http://www.customer-service-training-helper.com/good-customer-service.html How can your customer service training deliver good customer servuce? The essence of good customer service for any business. Sun, 06 Jul 2008 11:31:16 GMT http://www.customer-service-training-helper.com/call-center-customer-service-training.html overview of good practice in call center customer service training, in terms of attitudinal, skills based, and systems training, and the challenges of taking people off the phones Sat, 05 Jul 2008 11:14:59 GMT http://www.customer-service-training-helper.com/telephone-skills.html Telephone skills training is a valuable part of customer service training for call center agents, find out what telephone skills are required for good call handling skills Sat, 05 Jul 2008 11:11:10 GMT http://www.customer-service-training-helper.com/telephone-manners.html How are telephone manners important in today's customer service. Consider this when putting together your customer service training Tue, 17 Jun 2008 19:14:08 GMT http://www.customer-service-training-helper.com/site-map.html Customer Service Training Helper Site Map, find any page to do with customer service training from here Mon, 19 May 2008 08:26:20 GMT http://www.customer-service-training-helper.com/ice-breaker-activities.html Great ice breaker activities to help your training sessions start positively Sat, 19 Apr 2008 13:14:52 GMT